Shipping & Returns Policy

Shipping Policy

At Core and Comfort, we strive to ensure that your shopping experience is as smooth and convenient as possible. Here’s everything you need to know about our shipping process:

1. Shipping Information

  • We currently offer shipping across South Africa
  • Orders are processed within 2-3 business days of receiving payment.
  • Delivery times vary depending on your location, but you can generally expect your order to arrive within 5-7 business days after processing.

2. Shipping Costs

  • Shipping fees are calculated at checkout based on your delivery address and the size of your order.
  • Free Shipping is available for orders over R2000 within South Africa.

3. Delivery & Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS to monitor the progress of your delivery.
  • We work with trusted local couriers to ensure your items arrive safely and on time.
  • If you have any concerns or need assistance tracking your order, don’t hesitate to reach out to our customer service team at info.coreandcomfort@gmail.com or call +268 76784000.

4. Shipping Delays

  • While we make every effort to ensure timely delivery, please note that delays may occur due to unforeseen circumstances (such as weather conditions or courier issues).
  • If there are any delays, we will notify you as soon as possible with an updated delivery timeline.

Returns & Exchanges Policy

Your satisfaction is important to us! If for any reason you're not completely happy with your purchase, we offer a 30-day return and exchange policy. Below are the details:

1. Returns

  • We accept returns within 30 days of receiving your order.
  • To be eligible for a return, the item must be in new, unused condition with all original packaging, labels, and tags intact.
  • To initiate a return, please contact our customer service team at info.coreandcomfort@gmail.com with your order number and the reason for the return.
  • Once your return is approved, you will be provided with return instructions, including the return address and shipping details.

2. Exchanges

  • If you wish to exchange an item for a different size, color, or product, we will gladly process the exchange as long as the item meets our return criteria (unused, in original condition).
  • You may be asked to cover the cost of return shipping for exchanges, depending on the item and location.

3. Non-returnable Items

  • For hygiene and safety reasons, certain items such as personal care products and customized items may not be eligible for return. Please ensure you review the product details before purchasing.

4. Refunds

  • Once your return is received and inspected, we will process your refund within 5-7 business days.
  • Refunds will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at info.coreandcomfort@gmail.com or call +268 76784000.
  • We will either provide a replacement or a full refund, depending on the situation. Please provide clear photos of the damage or defect for faster processing.

6. Return Shipping Costs

  • Customers are responsible for the cost of return shipping, unless the return is due to a defective or incorrect item.
  • We recommend using a trackable shipping service to ensure your return is safely received.

Need Help?
If you have any questions or need further assistance, don’t hesitate to get in touch with our customer support team:

Thank you for shopping with Core and Comfort – where style meets comfort!