Privacy Policy

At Core and Comfort, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase from our store. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information when you interact with our website or make a purchase:

  • Personal Information: This includes your name, email address, phone number, shipping address, billing address, and payment information that you provide when you make a purchase or register an account with us.
  • Payment Information: We collect your payment details (credit/debit card number, billing address, etc.) to process transactions securely. Core and Comfort does not store sensitive payment information; it is processed through secure third-party payment processors.
  • Usage Information: We may collect non-personal information about how you use our website, such as your IP address, browser type, device information, and pages viewed. This helps us improve the website and offer you a better experience.
  • Cookies and Tracking Technologies: We use cookies to enhance your experience and gather data on how you use our website. Cookies help us remember your preferences, improve website functionality, and deliver personalized content. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Orders: We use your personal information to fulfill orders, deliver products, and communicate with you regarding your purchases.
  • To Improve Customer Service: Your information helps us respond to your inquiries and provide support efficiently.
  • To Personalize Your Experience: We may use your data to personalize content and provide you with tailored recommendations based on your preferences.
  • To Send Marketing Communications: With your consent, we may send you promotional emails or offers. You can opt-out of these communications at any time by clicking the "unsubscribe" link in our emails.
  • To Enhance Website Functionality: We use usage data to analyze and improve our website, ensuring it runs smoothly and meets your needs.

3. How We Protect Your Information

We take reasonable measures to safeguard your personal information, including the use of encryption protocols during transactions and secure data storage. While we take precautions to protect your data, no method of transmission over the internet is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

4. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

  • With Service Providers: We may share your personal information with trusted third-party service providers (e.g., payment processors, shipping carriers, website hosting services) to perform services on our behalf. These providers are required to maintain confidentiality and are prohibited from using your information for purposes other than providing services to us.
  • To Comply with Legal Obligations: We may disclose your information if required by law, such as to comply with a subpoena, legal process, or to protect our rights and property.
  • Business Transfers: In the event of a merger, acquisition, or sale of Core and Comfort, your personal data may be transferred to the new owner as part of the transaction.

5. Your Rights and Choices

  • Access and Update Your Information: You can access and update your personal information by logging into your account or contacting us directly at info.coreandcomfort@gmail.com.
  • Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails, you can unsubscribe at any time by clicking the "unsubscribe" link in the email or contacting us.
  • Request Deletion: You may request the deletion of your personal data, subject to any legal obligations we may have to retain certain information (e.g., for record-keeping purposes).

6. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

7. Children's Privacy

Our website is not intended for use by children under the age of 16, and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a child under 16, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please feel free to contact us:

  • Email: info.coreandcomfort@gmail.com
  • Phone: +268 76784000
  • Address: Y2K Building, Plot No 1230, Stanley Street, Trelawney Park, Manzini,South Africa

Thank you for trusting Core and Comfort with your personal information. We are committed to keeping it safe and secure.