Refund Policy

At Core and Comfort, we are committed to providing you with high-quality products and a great shopping experience. If you are not completely satisfied with your purchase, we’re here to help. Please read our refund policy below:

1. Eligibility for Refunds

To be eligible for a refund, your item must meet the following criteria:

  • The item must be unused, in its original condition, and with all original packaging, tags, and accessories.
  • You must request a refund within 30 days of receiving your order.
  • If your item is damaged, defective, or incorrect, please contact us immediately with photos of the issue for a faster resolution.

2. Refund Process

  • If your return is approved, we will process your refund within 5-7 business days after we receive the returned item.
  • Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
  • Shipping fees are non-refundable, and customers are responsible for the cost of return shipping unless the item was defective or incorrect.

3. How to Request a Refund

If you would like to request a refund, please follow these steps:

  • Contact Us: Reach out to our customer service team at info.coreandcomfort@gmail.com or call +268 76784000. Please include your order number and details about why you would like a refund.
  • Return Authorization: Our team will review your request and provide you with instructions on how to return the item, including the return address and shipping details.
  • Return the Item: After receiving return instructions, ship the item back to us using a trackable shipping method to ensure it reaches us safely.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us immediately at info.coreandcomfort@gmail.com or call +268 76784000.
  • We will either provide a replacement or a full refund for the defective or incorrect item.
  • Please provide photos of the damage or issue to help us process your request quickly.

5. Non-Refundable Items

Certain items may not be eligible for a refund, including:

  • Personal care products (such as hygiene-related items) for health and safety reasons.
  • Customized items (personalized products) that have been made specifically for you.

Please review the product details carefully before purchase to ensure the item meets your needs.

6. Return Shipping Costs

  • If you are returning an item due to personal preference or change of mind, you will be responsible for the return shipping costs.
  • If the return is due to a defective or incorrect item, we will cover the return shipping costs.

7. Exchange Policy

If you wish to exchange an item for a different size, color, or product, we will be happy to assist with the exchange as long as the item meets our return criteria (unused, in original condition).

  • The customer may be responsible for the cost of return shipping for exchanges, depending on the situation.

8. Contact Us

If you have any questions or need assistance with a refund or return, please don’t hesitate to contact us:

  • Email: info.coreandcomfort@gmail.com
  • Phone: +268 76784000
  • Address: Y2K Building, Plot No 1230, Stanley Street, Trelawney Park, Manzini,South Africa

Thank you for shopping with Core and Comfort. We’re committed to providing you with high-quality products and great service, and we’re here to help if you need any assistance.